Tenants: Request a Repair Service

Need something fixing?

Whether you have a minor repair or a major maintenance issue, logging a repair is straightforward. Please read the below information to provide the details through the correct channels, and our team will take care of the rest. 

During hours/out of hours repairs: Based on the day/time, your repair may need reporting to a different team. Our working hours are Monday to Friday form 9am to 5:30pm; for everything outside those hours, it will class as an out of hours repair.

Emergency/non-emergency: The response time for your repair and way you report it will also differ based on whether or not this classes as an emergency. Please see a guide below as to what is considered an emergency or not (this list is not extensive and so if your repair is not listed, please contact us for more assistance)

Emergency (time sensitive)                          Non-emergency (non-time sensitive)

Anything gas related                                        Appliance repairs
Loss of heating                                                  Cosmetic damage
Loss of hot water                                              Minor plumbing issues such as blockages
Loss of power                                                     Minor electrical issues such as broken light fittings/sockets
Major structural damage                                Window/door repairs
Security breaches (i.e. locks)                         Damp/mould issues   
Floods/leaks                                                       Fencing, gate and garden repairs

During working hours - non-emergency
To report a non-urgent repair during working hours, please email repairs@thelettingco.com or use the contact form on the right. A contractor will be appointed and will contact you within 24 hours of your reporting your issue. You will also be provided with the contact details of the contractor should you wish to contact them directly in the meantime.

During working hours - emergency
To report an emergency repair during working hours, please call us on 0845 838 2890 and someone will assist you over the phone. A contractor will then be appointed and will call you immediately.

Out of working hours - non-emergency
To report a non-urgent repair our of working hours, please email repairs@thelettingco.com or use the contact form on the right. This will be picked up the next working morning that we are open, and the normal process as highlighted further above under 'During working hours - non-emergency' will apply.

Out of working hours - emergency
In the case of an emergency out of working hours, please call 07960 612089 and someone will be available to help you. This service is available during all out of hours, every day of the week. However, if we can’t answer your call right away we might be assisting other clients - please send us a text with your name, address and details of the emergency, and we’ll get back to you urgently.

Please ensure you follow the correct channel to report your repair. If you do not contact the correct team, you will be re-directed.